Amtrak suspends service between NYC and New Haven due to broken track

Amtrak suspended service between New York City and New Haven for hours on Monday due to a broken track — marking the latest commuter rail snafu to snarl the metro area.

As of mid-morning, service was expected to remain suspended until 2 p.m. on Monday, according to Amtrak, which first reported the disruptions around 9:30 a.m. The rail operator said crews were working to resolve the issue.

Ticketed customers who were due to travel between New York Penn Station and New Haven will be accommodated on Metro-North Railroad between Grand Central Terminal and New Haven, Amtrak said. As of 10:30 a.m., multiple Amtrak trains were canceled between Penn Station and New Haven.

In a statement, the commuter rail operator apologized for the disruptions and said it would continue to communicate with affected customers.

On Sunday, Amtrak also experienced issues on its Northeast Line, delaying commutes for both its own service and NJ Transit in the New York City area into Monday morning.

Amtrak and NJ Transit committed last month to more frequent inspections of train equipment after major delays due to overhead wire issues.

But riders were livid on Sunday after multiple Amtrak and NJ Transit trains between Trenton and New York City were canceled or delayed due to what Amtrak said were downed utility wires. Both services use Amtrak’s rails north of Trenton.

One Amtrak train that was headed for New York City left commuters stranded in the New Jersey capital around 6 p.m.

Quynh Troung was on that train on her way to Manhattan after attending a conference in Washington, D.C., when Amtrak officials announced the cancelation. She said she joined three other passengers whom she didn’t know to call a $320 ride-hail car to complete their trip.

“It is very frustrating, they need to do some kind of compensation,” said Troung. “Because I paid for a trip to go to New York City and they dropped me off in Trenton, New Jersey.”

The car ride ended up taking more than two hours to get to Manhattan, she said. And when she inquired with Amtrak about compensation for her canceled train, she was told customer service would reach out to her in five to seven business days.

A spokesperson for Amtrak said on Monday that it was offering refunds for riders whose trains were canceled on Sunday due to the downed utility wires.

Train woes have plagued commuters in the New York region this summer as repeated heat waves have triggered several infrastructure meltdowns. Experts say transit officials will have to conduct more preventative maintenance to stave off future service interruptions.

This story has been updated with additional information.